FAQS

  • Customer Support
    •  What happens if I get a new email address?
    •  My username has been changed, why?
    •  How do I delete my Maleforce profile?
    •  How do I contact Maleforce?
  • Maleforce mobile app
    •  How do I download the Maleforce iPhone App?
    •  How do I download the Maleforce Android app?
    •  Which handsets support the Maleforce Mobile application?
  • Profiles & Registration
    •  How do I change my profile name?
    •  How do I upload a Photo?
    •  How do I upload a Video to my profile?
    •  How do I upload a Shout?
  • Credit Card
    •  Which credit cards do you accept?
    •  How is my top-up transaction referenced on my credit card bill?
    •  Can I get a refund?
    •  The amount that I see on my bill is not the same as the order I placed?
    •  My order was cancelled, but it appears I have been charged on my credit card?
    •  My order was cancelled, why?
    •  I'm having trouble making a payment. I get the error 'accessed denied'?
    •  My order was refused, why is that?
    •  Why did my payment fail when using an anonymous proxy?
    •  How do I know that an account-related enquiry email is really from Ampay?
  • Messaging
  • Wallet
    •  What is a Wallet account?
    •  How does a Wallet Account save me money using your services?
    •  How do I access my Wallet?
    •  I have been calling the service but my wallet balance is not growing, what's wrong?
  • Points & Rewards
    •  What are Wallet Points?
    •  When do I start being credited with Wallet Points?
    •  How many Wallet Points do I get credited per minute when I dial your services?
    •  Can I phone your services from multiple numbers and still be credited with Wallet Points?
    •  How do I access my Wallet Points to see how many I've been credited?
    •  How do I redeem my Wallet Points for chat time?
    •  What if I don't have enough Wallet Points?
    •  How long do I get to chat using my Wallet Points?
    •  If I leave my Wallet points for a long time will they be deleted?
  • Top-Up by Phone
    •  How do I top-up my Wallet Points by phone?
    •  I called the number to request the top-up, how do I know when I'm credited?
    •  How is the top-up referenced on my phone bill?
  • Top-Up by Text
    •  How do I top-up my Wallet Points by text?
    •  I tried to top-up my Wallet Points by text but received an error message. What happened? Was I charged?
    •  How do I request that my mobile account is premium text enabled by my network operator?
    •  Why did I receive multiple text messages for one top-up? Did I accidentally request multiple top-ups?
    •  I received a message which stated that my phone is not registered. Why?
    •  How is the top-up referenced on my phone bill?
    •  I cannot find an answer to my question.
  • Top-Up Online
    •  How do I top-up my Wallet Points Online?
    •  I cannot find an answer to my question.
  • Direct Connect No's
    •  What is a Direct Connect Number?
    •  Can I make calls with my Direct Connect number?
    •  How do I get a Direct Connect Number?
    •  How much does it cost to call a Direct Connect Number?
    •  How will other guys know I have a Direct Connect Number?
    •  How do I record or re-record my Direct Connect Number greeting?
    •  I already have a Direct Connect Number I set up on the Maleforce chat line, can I keep this number if I register with the site?
    •  Can I keep my Direct Connect Number if I delete my Maleforce profile?
    •  If I call a Direct Connect Number will my real phone number show?
    •  How do I know if an incoming call is via my Direct Connect Number?
    •  Can I change my forwarding number, and how do I do that?
    •  Can I forward my Direct Connect Number to an international phone number?
    •  Can I block a caller to my Direct Connect Number?
    •  I’d like to change my forwarding number, but I’m not near the handset that requires verification, is that a problem?
    •  I cannot find an answer to my question.
  • Phone Chat
    •  What is Maleforce 'Phone Chat'?
    •  How do I use the phone chat service?
    •  What should I say in my greeting or voice descriptions?
    •  Are my greetings and descriptions kept after I've hung up?
    •  Can other callers see my telephone number?
    •  Are the other guys on the phone really live callers?
    •  Do the calls get moderated?
    •  Can I respond to someone's description?
    •  What do I do if I receive a message from a caller that I'm not interested in?
    •  How do I request a Call Back?
    •  0871 is a ‘Premium Rate’ number, what does that mean?
    •  How much does it cost to call Maleforce via the 0871 number?
    •  Can I access the Maleforce 0871 number more cheaply via Skype?
    •  I’m outside of the UK can I still access the Maleforce chat 0871 number?
    •  How do I access the Maleforce chat line at 4p per minute?
    •  Is there a cheaper way to access your chat services than dialing the 0871 number?
  • Voicebox
    •  What is a Direct Connect Voicebox?
    •  How do I record a Voicebox Description?
    •  How do I set my Direct Connect Number to divert to voicemail?
    •  How do I know when someone has left me a message?
    •  How do I access my messages?
    •  How do I arrange Voicebox message notification to my mobile?
    •  I cannot find an answer to my question.
  • SMS Chat
    •  What is SMS Chat?
    •  How do I start a SMS Chat?
    •  I'm not a Maleforce member, can I use SMS Chat?
    •  How much does SMS Chat cost?
    •  What happens when I run out of Wallet Points?
    •  What happens if I have unused Wallet Points?
    •  How many SMS Chats can I conduct at the same time?
    •  I sent a text via the 'Send SMS' message pane / 81148 but I haven't received any texts, why?
    •  How do I stop a SMS Chat?
    •  How do I turn SMS chat availability ON/OFF?
    •  I cannot find an answer to my question.
  • 3G Video Chat
    •  What is 3G Video Chat?
    •  Do I need a 3G phone to be able to see the other Maleforce users' videos?
    •  Is the service compatible with all network providers?
    •  I have a video phone but I can’t make video calls, what can I do?
    •  How much does it cost to call the 3G Video Chat service?
    •  How do I make a Video Call to the service?
    •  Do I have to create a Video Box in order to use the 3G video service?
    •  How do I record a video for my profile using my 3G phone?
    •  Can I use Video Call to chat live with other guys?
    •  What ‘extra’ charges are involved in connecting to the guys who have videos?
    •  I cannot find an answer to my question.
  • Skype
    •  How much does it cost to access the Maleforce chatline via Skype?
    •  I cannot find an answer to my question.
  • Chat & Date Safety
    •  Chat & Date Safety Advice