Answers

Answers

Whether you??re calling from your landline or your mobile we can cut the cost of calling Maleforce with our unique Wallet Account.

A Wallet Account can be created by texting TOP to 81148 (purchasing 300 Maleforce wallet points at a cost of £4.50 plus one standard sms charge). An account can also automatically created for you from the very moment you dial the Maleforce chat line and assigned to the number you are using to call the service from. All you need to do is either text or register with the site, complete the verification process and your Wallet Account will become active.
Your Wallet Account contains your Wallet Points (see Wallet Points FAQs). You can use your accrued or purchased Wallet Points to 'pay' for chat far more cheaply than the cost of dialing the traditional 08 or 09 access numbers.

How does this work?

To spend your accrued or purchased Wallet Points you only need to dial Maleforce local call rate number 0207 714 8555. In fact you don't even have to dial a number - you also have the option of requesting a 'Call Back' by simply clicking the Call Back connection request on the site. We CALL YOU BACK connecting you to our services saving you the cost of dialing 08 & 09 access numbers! You can also text-request a Call Back on your mobile! You 'pay' for the connection with your accrued or purchased Wallet points stored in your Wallet Account.

Please note that access to the Maleforce Chatline using Wallet Points from outside the UK is currently only possible via 'Call Back'.

For more information on our Call Back service please see 'Call Back' FAQs.
To access your Wallet all you need to do is register with the Maleforce site. Once you have registered and verified a phone number you will be able to view your Wallet balance on line (via ‘My Page’ on the site). Alternatively, you can hear your balance by selecting the Wallet balance option on the Maleforce chat line.

Please note that if you call our services from more than one number you can only view one wallet balance at a time. You will only see the wallet balance of the number that you have currently registered with the site. You can update this number at any time to see the wallet balance of any other number you are calling the service from. Remember that for security reasons you must verify your registered number before we display the wallet balance to you.
First check that the number you have been calling from is the number you have registered on the site. You can review which number you have registered by going to 'My Page'. The current number you have registered is listed under your name and region. If you have been calling the service from the number you have registered as your main number and your wallet balance is not growing please email us via the site 'contact us' link or via feedback@maleforce.com Please be sure to include your Maleforce username and as many details as possible regarding your enquiry.
If you cannot find an answer to your question please email us via the site 'contact us' link or via feedback@maleforce.com Please be sure to include your Maleforce username and any registration details appropriate to your enquiry.